Wednesday, April 23, 2008

Internet Searches

My parents are fairly intelligent people. They understand the web and e-mail, but for whatever reason, internet searching seems beyond them. My dad will call me after spending serious time researching some topic or other and ask me to help him find the answer. Ten seconds later and I have 5 sites detailing what he's looking for. Then he asks what I searched. Ummm...wolf attacks in Minnesota? Not that difficult.

Yesterday, my mother asked me to look into hospice vs. skilled care for my grandmother because she'd spent a lot of time looking and was very confused about the financial aspects. Two minutes after clicking on the first site on my search and I could tell her that A: Skilled Care is not for my grandmother and B: Hospice has zero financial implications. Seriously the FAQ laid out the basic qualifications of hospice and the simplified implications. Instead of Googling "hospice", my mother was on the attorney general's website and somewhere in the chaos that is the Medicare website.

Is it really that difficult to process an internet search? Why make it so difficult on yourself? I don't get it.